Shipping policy
Trade name: Aroma Paris
Phone: 805 98 05 71
Email: info@aromaparis.store
Store address: 9 Rue De Toul, 31000 Toulouse, France
At Aroma Paris, we take care to prepare and ship every order with attention to detail. Our goal is to ensure your items arrive safely and in excellent condition.
Order Processing
- Orders are typically processed within [1–3] business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing may take slightly longer. In that case, we will contact you by email.
Shipping Rates and Delivery
- Shipping charges are calculated and displayed at checkout.
- Estimated delivery times 3 to 5 business days and also its depend on your location and shipping method selected at checkout.
- Delivery times are estimates only and may vary due to carrier delays, customs, weather conditions, or other circumstances beyond our control.
Tracking
- Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Incorrect Shipping Address
- Please make sure your shipping address is correct before completing your order.
- We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
- If your package is delayed or appears lost, please contact us at info@aromaparis.store or call 805 98 05 71.
- We will do our best to help resolve the issue with the carrier.