FAQ

Frequently Asked Questions

1. What is Aroma Paris?

Aroma Paris is a fragrance brand based in Toulouse, France, focused on modern, elegant, and distinctive perfume concepts. Our collection is designed to stand out with a refined and contemporary aesthetic.

2. Where is Aroma Paris located?

Our store is based at:

Aroma Paris
9 Rue De Toul
31000 Toulouse
France

3. How can I contact you?

You can reach us by:

Email: info@aromaparis.store
Phone: 805 98 05 71

We’ll be happy to help with any questions about your order or our products.

4. How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Once your order has been processed and shipped, you will receive delivery information if tracking is available.

5. Will I receive tracking information?

Yes, if tracking is available for your shipping method, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

6. What is your return policy?

For hygiene and safety reasons, opened or used fragrance products cannot be returned. Unopened and unused items may be eligible for return in accordance with our Refund Policy.

7. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@aromaparis.store with your order number and photos of the issue. We will review it and assist you with the next steps.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may no longer be possible.

9. What payment methods do you accept?

We accept the secure payment methods shown at checkout. If a payment method is available on our website, you can use it during the checkout process.

10. Are your fragrances suitable as gifts?

Yes — Aroma Paris fragrances are designed to feel elegant, modern, and premium, making them a beautiful gift choice for special occasions.

11. How should I store my perfume?

For best results, store your fragrance in a cool, dry place away from direct sunlight and heat. This helps preserve the scent and quality over time.

12. What makes Aroma Paris different?

Aroma Paris combines modern fragrance design with a refined visual identity. Our scents and concepts are created to feel bold, elegant, and memorable — with Signature Sculpt representing the most contemporary side of the collection.